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Figure: 7 TAC §80.200(b)
"CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.
THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV."
"Patrick, I just wanted to let you know how incredibly impressed and pleased I was working with you during the process of refinancing my home. I had put off refinancing because I dreaded the inconvenience of it all but it couldn't have been an easier process. From the first contact, you explained the process to me and were more than willing to answer any question I had. You promptly contacted me via phone and email any time there was an update to share. When you told me you would call on a specific day or at a specific time with information you always followed through. I didn't have to constantly dig up documents to fax over; you told me exactly what I would need at the beginning. Everything went through so smoothly and you were very professional and helpful. I will highly recommend you to my realtor friends who can spread the word, as well as friends looking to buy or refinance a home. Thank you again for making this process as easy and painless as possible."
"To whom it may concern;
I just wanted to write this email to acknowledge the awesome Dio Gonzalez. I was able to purchase my first home last month and I am so happy to say that I chose the best team in Milwaukee. I struggled for so long with the confidence to make this significant decision in my life, and Dio was always guiding me through the process and reassuring me that everything was going to be OK.
I am so grateful to her, her professionalism as well as her work ethic were just admirable. It didn't matter if it was late at night, the weekend or during work hours, she was always available to clarify my doubts and concerns. Thanks so much for everything you did Dio and for making this process as smooth as possible.
Thompson and Kane should be really happy to have such a gem in their team!!
"Patrick, On behalf of my son Angelo, his fiancé Heather Raymond, and myself, I wanted to take the opportunity to thank you for all your hard work to help secure Angelo's VA loan. The short sell opportunity came up quickly, and when Angelo's offer was accepted you immediately took time to meet with us personally, explain the type of funding arrangements that would be available to him, and continued to be responsive to all the questions we had about the process. Gina Van Thiel was also instrumental in getting all the necessary documents together to meet the tight deadlines we faced after the offer was accepted, and answer questions when you were in meetings. Your ability to interface with the selling agent, keep us updated, provide an excellent referral for the home inspection, and coach us through the myriad of steps to the process were a great comfort. In the end, we were all at the table at closing and so thrilled that Angelo was able to make his home ownership dreams come true in such a short amount of time. After two months in their new home, I'm happy to report that Angelo and his fiancé, Heather, and their two little dogs (Duke & Callie) celebrated Christmas and are enjoying winter in front of their beautiful fireplace. Thanks again for all your hard work and for making Angelo's home ownership goals your priority! Angelo and I will definitely refer you and your firm to anyone seeking great customer mortgage servicing options!! Best of success to you in the future and I hope our paths cross again."
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